Patent №
US 8,078,565
Granted
2011-12-13
Filed 2007
Owner
KANA SOFTWARE, INC.
Lab
—
AI components
5
ml · nlp · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11761776
Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
AI classification
Ownership
KANA SOFTWARE, INC.
assignment · 194220594
Assignors
ARSENEAULT, ROBERT L., CHIGANMY, VANI T., COHEN, ROBERT L., COKELY, DAVID P., GUADAGNOLI, ENZO, HEALTH, DAVID M., MOSES, STEFANIE L., RUBIO, SERGIO A., TORRES, HECTOR C.
On an employer assignment, the assignors are typically the inventors.