REAL-TIME MONITORING OF SERVICE AGREEMENTS

A telecommunications network management system is disclosed that continuously monitors compliance with a service level agreement. In a preferred embodiment, the system includes a data collector, a performance data manager, and a service level objective monitor. The data collector receives service information from one or more sources in a telecommunications network, and converts the service information into values of primary parameters in a service model. The performance data manager receives the primary parameter values from the data collector, and calculates values of secondary parameters in the service model from the primary parameter values. The parameter values are stored in a performance database. The service level objective (SLO) monitor verifies that parameter values satisfy parameter objectives, and initiates a specified action for that parameter objective if a violation is detected.