Patent №
US 8,102,991
Granted
2012-01-24
Filed 2004
Owner
CISCO TECHNOLOGY, INC.
Lab
—
AI components
2
speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10937595
A method for automatic call distribution includes detecting that a first agent is communicating on a first call and detecting that the first call involves a predefined low priority communication. The method includes transitioning the first agent to an on-call ready state based on the first call. The on-call ready state indicates that the first agent is ready to receive an additional call while communicating on the first call.
AI classification
Ownership
CISCO TECHNOLOGY, INC.
assignment · 157840085
Assignors
SHAFFER, SHMUEL, KHOURI, JOSEPH F., CHAHROURI, GEBRAN G., PATEL, LABHESH
On an employer assignment, the assignors are typically the inventors.