METHODS AND APPARATUS FOR VOICE RECOGNITION FOR CALL TREATMENT MODIFICATION ON MESSAGING

Methods and systems for analyzing voice information to determine if specific words or phrases are used or if the voice information exhibits a particular pattern of speech. Depending on which words or phrases are determined to have been used, a specific action or actions is taken. The words or phrases along with the actions may be user specified. In one example, a voice message is analyzed to determine if it includes any of the specified words or phrases or whether it exhibits a particular pattern of speech. If so, a specified action, such as forwarding the voice message to a particular person, is performed. In another example, voice information from a called person is analyzed to gain information regarding the status of a call. This information may be used, for example, for generating call statistics or notifying a supervisor on the status of a call.