METHOD FOR PRIORITIZING AND PRESENTING RECOMMENDATIONS REGARDING ORGANIZATION'S CUSTOMER CARE CAPABILITIES

Patent №

US 8,200,527

Granted

2012-06-12

Filed 2007

Owner

CONVERGYS CMS UTAH, INC.

Lab

—

AI components

ml · nlp · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11741284

Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.

Machine learning Natural language PlanningG06Q 10/0639G06Q 10/06393G06Q 10/06395G06Q 10/06398G06Q 30/00

Google Patents

AI classification

Natural language1.00

Machine learning1.00

Planning1.00

Knowledge representation0.25

AI hardware0.05

Vision0.01

Speech0.00

Evolutionary computation0.00

Ownership

CONVERGYS CMS UTAH, INC.

assignment · 192790645

Assignors

THOMPSON, CAMERON, PELLET, RYAN, JASPAL, DEVI

On an employer assignment, the assignors are typically the inventors.

Cites (3)

KNOWLEDGE MANAGEMENT SYSTEM AND METHODUS 7,113,956 · 2006 PERFORMANCE EVALUATION THROUGH BENCHMARKING USING AN ON-LINE QUESTIONNAIRE BASED SYSTEM AND METHODUS 6,877,034 · 2005 Patent US 6,556,974US 6,556,974

Cited by (369)

SYSTEMS AND METHODS FOR MERGING TENANT SHADOW SYSTEMS OF RECORD INTO A MASTER SYSTEM OF RECORDUS 11,831,733 · 2023 METHODS AND SYSTEMS FOR SUPPLEMENTING SET-TOP BOX PROCESSING WITH ADDITIONAL PROCESSOR RESOURCESUS 11,818,412 · 2023 ORGANIZATION HIERARCHY SYSTEMS AND METHODSUS 11,809,462 · 2023 METHODS AND SYSTEMS FOR DISCOVERY OF A PROCESSING OFFLOADERUS 11,812,082 · 2023 SYSTEMS AND METHODS FOR IDENTIFYING A SEQUENCE OF EVENTS AND PARTICIPANTS FOR RECORD OBJECTSUS 11,805,187 · 2023 PREDICTION OF PSYCHOMETRIC ATTRIBUTES RELEVANT FOR JOB POSITIONSUS 11,797,938 · 2023 CORRELATING DATA BASED ON USER-SPECIFIED SEARCH CRITERIAUS 11,782,989 · 2023 RESPONSIVE ACTION PREDICTION BASED ON ELECTRONIC MESSAGES AMONG A SYSTEM OF NETWORKED COMPUTING DEVICESUS 11,765,248 · 2023 Prediction of Business Outcomes by Analyzing Voice Samples of UsersUS 11,741,376 · 2023 GAMIFICATION FOR ONLINE SOCIAL COMMUNITIESUS 11,741,551 · 2023 PROCESSING UNSTRUCTURED VOICE OF CUSTOMER FEEDBACK FOR IMPROVING CONTENT RANKINGS IN CUSTOMER SUPPORT SYSTEMSUS 11,734,330 · 2023 SYSTEM AND METHOD FOR PROVIDING A PREDICTED TAX REFUND RANGE BASED ON PROBABILISTIC CALCULATIONUS 11,734,772 · 2023 GESTURE-BASED COMMUNITY MODERATIONUS 11,729,125 · 2023 SYSTEMS AND METHODS FOR DETERMINING DATA STORAGE INSURANCE POLICIES BASED ON DATA FILE AND HARDWARE ATTRIBUTESUS 11,720,452 · 2023 SOFTWARE DEPENDENCY MANAGEMENTUS 11,714,629 · 2023 PREDICTING PERFORMANCE OF CONTENT AND ELECTRONIC MESSAGES AMONG A SYSTEM OF NETWORKED COMPUTING DEVICESUS 11,687,573 · 2023 CONCEPT AGNOSTIC RECONCILATION AND PRIORITIZATION BASED ON DETERMINISTIC AND CONSERVATIVE WEIGHT METHODSUS 11,675,805 · 2023 MAPPING OF INTELLIGENT TRANSPORT SYSTEMS TO REMOTE SUPPORT AGENTSUS 11,661,089 · 2023 TEMPORAL OPTIMIZATION OF DATA OPERATIONS USING DISTRIBUTED SEARCH AND SERVER MANAGEMENTUS 11,657,053 · 2023 SYSTEMS AND METHODS FOR DETERMINING DOMAIN NAMES OF A GROUP ENTITY USING ELECTRONIC ACTIVITIES AND SYSTEMS OF RECORDUS 11,647,091 · 2023 SYSTEMS AND METHODS FOR REMOVING ELECTRONIC ACTIVITIES FROM SYSTEMS OF RECORDS BASED ON FILTERING POLICIESUS 11,641,409 · 2023 CONTINUOUS DATA SENSING OF FUNCTIONAL STATES OF NETWORKED COMPUTING DEVICES TO DETERMINE EFFICIENCY METRICS FOR SERVICING ELECTRONIC MESSAGES ASYNCHRONOUSLYUS 11,627,053 · 2023 AUTOMATED RESPONSE ENGINE IMPLEMENTING A UNIVERSAL DATA SPACE BASED ON COMMUNICATION INTERACTIONS VIA AN OMNICHANNEL ELECTRONIC DATA CHANNELUS 11,627,100 · 2023 Ontology-Guided Reconciliation of Electronic RecordsUS 11,605,018 · 2023 REMOTE CONTRACTOR SYSTEM WITH SITE SPECIFIC ENERGY AUDIT CAPABILITYUS 11,566,802 · 2023

and 344 more

Related research

Improving the design of a recommendation system using evaluation criteria and metrics as a guideSemantic Scholar Modeling Customer Behavior for Efficient Recommendation SystemsOpenAlex A Decision Tree Approach to Customer SurveysSemantic Scholar Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management SystemsOpenAlex MechService: Recommendation System for Auto careOpenAlex

Full text

Google Patents