Patent №
US 8,315,374
Granted
2012-11-20
Filed 2009
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
2
speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12480023
A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 227910900
Assignors
PERLMUTTER, S. MICHAEL
On an employer assignment, the assignors are typically the inventors.