Patent №
US 8,326,643
Granted
2012-12-04
Filed 2006
Owner
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Lab
—
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11511593
A system for providing phone conversation analysis may comprise at least one subsystem that monitors a phone conversation for key words or key phrases as defined by business rules. Conversations containing such words may be tagged with appropriate metadata to identify the conversation for subsequent analysis, and for conducting trending and analysis of the collected data. Also, a system for providing phone conversation analysis may comprise subsystems for monitoring a phone conversation for key words or key phrases, and associating the key words or key phrases with pre-determined offers or services.
AI classification
Ownership
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
assignment · 188710615
Assignors
ESHKENAZI, NIKOLAY, LEWIS, GREGORY NEAL, RICHTER, MARK
On an employer assignment, the assignors are typically the inventors.