CUSTOMER SURVEY DEVICE WITH FRAUD PREVENTION SYSTEM

Patent №

US 8,335,709

Granted

2012-12-18

Filed 2010

Owner

LONG RANGE SYSTEMS, INC.

Lab

AI components

1

planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12807229

A restaurant customer-survey system and device, which reduces employee fraud when a customer-satisfaction survey embedded in the device is conducted. The survey may be implemented in a pager, tip tray, or other computing device that includes an internally mounted camera that covertly takes a photograph of the survey participant. The photograph is date/time stamped and associated with a table number so that the waiter for the table can be identified. The survey results together with the associated photograph are uploaded to a management database. The restaurant manager can review the photographs to ensure that employees are not fraudulently conducting the surveys rather than customers. The system also enables the customer to interface with the restaurant's point-of-sale (POS) system to retrieve the customer's current bill or wirelessly make a payment from the table.

PlanningH04N 1/00127G06Q 20/20G06Q 30/0238G06Q 30/0241G06Q 30/0282H04N 2201/0084

AI classification

Planning0.51
Knowledge representation0.09
Vision0.08
Natural language0.01
AI hardware0.01
Evolutionary computation0.00
Machine learning0.00
Speech0.00

Ownership

LONG RANGE SYSTEMS, INC.

assignment · 250430346

Assignors

TODD, KENNETH J., LOVEGREEN, KENNETH J.

On an employer assignment, the assignors are typically the inventors.

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