PEER-TO-PEER TELEPHONY RECORDING

Patent №

US 8,380,872

Granted

2013-02-19

Filed 2009

Owner

NICE SYSTEMS LTD.

Lab

AI components

1

speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12651051

System and method for recording communication sessions in a peer-to-peer communication networks. End-devices of the peer to peer communication network may register with a selected super-node that may fork media to a recording system for recording. Communication sessions arriving at a call center may be transferred between the external end-device and the target agent end-device via a recorder and the communication session media may be recorded. Alternatively, a conference call may be established between an external end-device, a target agent end-device of a call center and a recorder over a peer-to-peer communication network. After the conference call is established, the recorder may receive media transferred between the external end-device and the target agent end-device and record that media.

SpeechH04M 3/42221H04L 63/08H04L 67/1034H04L 67/1089H04L 67/1093

AI classification

Speech0.81
Planning0.07
Natural language0.01
Knowledge representation0.00
AI hardware0.00
Evolutionary computation0.00
Vision0.00
Machine learning0.00

Ownership

NICE SYSTEMS LTD.

assignment · 240090825

Assignors

MARGOLIS, STAS, PORTMAN, LEON, CORY, MORDEHAI

On an employer assignment, the assignors are typically the inventors.

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