Patent №
US 8,380,872
Granted
2013-02-19
Filed 2009
Owner
NICE SYSTEMS LTD.
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12651051
System and method for recording communication sessions in a peer-to-peer communication networks. End-devices of the peer to peer communication network may register with a selected super-node that may fork media to a recording system for recording. Communication sessions arriving at a call center may be transferred between the external end-device and the target agent end-device via a recorder and the communication session media may be recorded. Alternatively, a conference call may be established between an external end-device, a target agent end-device of a call center and a recorder over a peer-to-peer communication network. After the conference call is established, the recorder may receive media transferred between the external end-device and the target agent end-device and record that media.
AI classification
Ownership
NICE SYSTEMS LTD.
assignment · 240090825
Assignors
MARGOLIS, STAS, PORTMAN, LEON, CORY, MORDEHAI
On an employer assignment, the assignors are typically the inventors.