Patent №
US 8,400,948
Granted
2013-03-19
Filed 2005
Owner
ASPECT COMMUNICATIONS CORPORATION
Lab
—
AI components
1
hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11038566
A method for updating real-time data between intervals in a communication processing center, having a data source and a data collector, includes receiving, at the data collector, real-time data at intervals from a data source. The real-time data includes information on the availability of aspects of a communication network. The received real-time data is stored in a memory. The occurrence of a specified triggering event between the intervals is detected. The stored real-time data is updated based on information relating to the specified triggering event.
AI classification
Ownership
ASPECT COMMUNICATIONS CORPORATION
assignment · 162050898
Assignors
OWENS, ROBERT
On an employer assignment, the assignors are typically the inventors.