DISTRIBUTED RECORD SERVER ARCHITECTURE FOR RECORDING CALL SESSIONS OVER A VOIP NETWORK
Patent №
US 8,422,641
Granted
2013-04-16
Filed 2009
Owner
CALABRIO, INC.
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12484834
Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice data stream and an external caller voice data stream from an agent telephone station, and a file repository configured to store voice data and call data associated with each recorded segment of the call session. The recording device is configured to tag recorded segments of each call session, which can be later used by a third-party application or database to check the status and/or integrity of the recorded call session.
AI classification
Ownership
CALABRIO, INC.
assignment · 232710367
Assignors
MARTIN, JAMES PAUL, II
On an employer assignment, the assignors are typically the inventors.