DISTRIBUTED RECORD SERVER ARCHITECTURE FOR RECORDING CALL SESSIONS OVER A VOIP NETWORK

Patent №

US 8,422,641

Granted

2013-04-16

Filed 2009

Owner

CALABRIO, INC.

Lab

AI components

1

speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12484834

Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice data stream and an external caller voice data stream from an agent telephone station, and a file repository configured to store voice data and call data associated with each recorded segment of the call session. The recording device is configured to tag recorded segments of each call session, which can be later used by a third-party application or database to check the status and/or integrity of the recorded call session.

SpeechH04M 3/42221H04L 65/1045H04L 65/765H04M 7/006H04M 3/2236H04M 3/5191

AI classification

Speech1.00
Planning0.23
Knowledge representation0.09
Natural language0.02
Vision0.00
Machine learning0.00
Evolutionary computation0.00
AI hardware0.00

Ownership

CALABRIO, INC.

assignment · 232710367

Assignors

MARTIN, JAMES PAUL, II

On an employer assignment, the assignors are typically the inventors.

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