System for Analyzing Interactions and Reporting Analytic Results to Human-Operated and System Interfaces in Real Time
Patent №
US 8,463,606
Granted
2013-06-11
Filed 2009
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
4
ml · nlp · speech · kr
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12502072
A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 229480075
Assignors
SCOTT, MARK, BARNETT, JIM
On an employer assignment, the assignors are typically the inventors.