AUTOMATED METHODS AND APPARATUS FOR ANALYZING BUSINESS PROCESSES

A method of identifying losses in a transactional environment is described. The method includes collecting transactional information related to a business process that has an intended outcome. The transactional information includes transactions involving the use of a computing resource. These transactional information can be resolved into individual components. Losses are identified from the transactional information. Those losses are categorized into a plurality of loss categories. Thereafter, an efficiency metric defining performance of the business process is determined, where the business process is based on the at least one goal and the losses. The efficiency metric is included in a transactional command length map that describes efficiency of the business process.