METHOD AND SYSTEM FOR AUTHENTICATING CUSTOMER IDENTITIES

This disclosure describes, generally, methods and systems for authenticating the identities of customers. For example, a method comprising receiving a service request from a customer and retrieving customer profile information related to the customer is described. The method further comprises generating questions based on the customer profile information and receiving answers to the questions from the customer. Furthermore, the method comprises analyzing the answers by comparing the answers with the customer profile information and calculating an authentication score based on the analysis of the answers. The method further authenticates the customer based on the authentication score being greater than a threshold score level.