ADAPTIVE ROUTING OF RESOURCE REQUESTS FOR MULTILE BACK-END SYSTEMS

Patent №

US 8,560,514

Granted

2013-10-15

Filed 2010

Owner

VERIZON BUSINESS FINANCIAL MANAGEMENT CORP.

+1 more

Lab

AI components

4

nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12902870

A system receives a request from a client relating to an account associated with the client, and values associated with a set of parameters relating to the request. The system matches the values to a structure that includes cases of the set of parameters to determine one or more cases similar to the values associated with the set of parameters. The system accesses information for the account based on routing information corresponding to the determined one or more similar cases.

AI classification

Planning1.00
AI hardware0.98
Knowledge representation0.97
Natural language0.95
Evolutionary computation0.02
Machine learning0.00
Vision0.00
Speech0.00

Ownership

VERIZON BUSINESS FINANCIAL MANAGEMENT CORP.

assignment · 546690834

SERVICENOW, INC.

assignment · 549060278

Assignors

LIU, TSE-HSIN

On an employer assignment, the assignors are typically the inventors.

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