Patent №
US 8,565,411
Granted
2013-10-22
Filed 2010
Owner
24/7 CUSTOMER, INC.
Lab
—
AI components
5
ml · nlp · kr · planning · evo
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12973630
A method and apparatus for a computer-implemented technique for maximizing customer satisfaction and first call resolution, including converting telephone calls into online chats, while minimizing cost is provided. Techniques for incorporating analytics as applied to customer data into particular strategies for call deflection, targeting particular individuals to increase chat acceptance rate, and computing a customer's wait time are also provided.
AI classification
Ownership
24/7 CUSTOMER, INC.
assignment · 271530320
Assignors
KANNAN, PALLIPURAM V., VIJAYARAGHAVAN, RAVI
On an employer assignment, the assignors are typically the inventors.