SYSTEMS AND METHODS FOR COMMUNICATION WITH FOREIGN LANGUAGE SPEAKERS

Instant messaging (IM) is provided and translated between parties that speak different languages, such as between a foreign language speaker and an entity. One or more converters may convert the foreign language speaker's speech to IM text in the speaker's language, which may then be translated into a language used by the entity. The foreign language speaker may provide IM text instead of speaking, and this IM text in the foreign language may be translated into IM text in a language used by the entity. The translated IM text or the speech converted from the translated IM text may then be provided as text, or may be converted to speech and provided as speech, to the entity, or a representative associated with the entity.