Patent №
US 8,630,892
Granted
2014-01-14
Filed 2012
Owner
ACCENTURE GLOBAL SERVICES LIMITED
Lab
—
AI components
4
ml · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13436482
A churn analysis system helps a business analyze, predict, and reduce customer churn. The system analyzes customer experiences by using an insightful block level approach to correlate customer experience with customer churn. Through the block level approach, the system is able to more accurately predict and effectively reduce future customer churn. As a result, businesses are able to reduce customer acquisition costs and improve customer retention rates.
AI classification
Ownership
ACCENTURE GLOBAL SERVICES LIMITED
assignment · 284270858
Assignors
BHALLA, ANUJ, AMONJU, VUKIEALI, WALLS, TERRY LYNN, HONTS, ROBERT WAYNE, LOGERING, MATTHEW DEAN
On an employer assignment, the assignors are typically the inventors.