Extracting Quotes from Customer Reviews Regarding Collections of Items

Patent №

US 8,700,480

Granted

2014-04-15

Filed 2011

Owner

AMAZON TECHNOLOGIES, INC.

AI components

5

ml · nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13164181

Technologies are described herein for extracting quotes from customer reviews regarding collections of items. An identifier of an individual item is received and customer reviews regarding a collection of items containing the individual item are retrieved. A collection of sentences is parsed from the retrieved customer reviews, and sentences that discuss the individual item are identified. A quote is extracted from the identified sentences and displayed to a customer in conjunction with information regarding the individual item. Similarly, individual items belonging to a collection of items are identified, and customer reviews regarding the individual items are retrieved. A collection of sentences are parsed from the retrieved customer reviews, and those sentences that discuss topics relevant to the collection of items are identified. A number of quotes are extracted from the identified sentences and displayed to a customer in conjunction with information regarding the collection of items.

AI classification

Natural language1.00
Knowledge representation1.00
Planning1.00
AI hardware0.99
Machine learning0.97
Vision0.01
Speech0.00
Evolutionary computation0.00

Ownership

AMAZON TECHNOLOGIES, INC.

assignment · 265780643

Assignors

FOX, ERIC B., DILLARD, LOGAN L., DICKER, RUSSELL A.

On an employer assignment, the assignors are typically the inventors.

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