INTERACTIVE SERVICE MANAGEMENT

Patent №

US 8,725,868

Granted

2014-05-13

Filed 2011

Owner

HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13110539

In one implementation, an interactive service management system includes a performance profile module and a performance evaluation module. The performance profile modules defines a performance measure of an interactive service based on a quality assessment associated with the interactive service. The performance evaluation module compares the performance measure with performance target associated with the interactive service, and modifies the performance target associated with the interactive service based on the comparison of the performance measure and the performance target.

Knowledge representationPlanningG06F 11/3433G06F 11/3442G06F 11/3419G06F 11/3495G06F 2201/81G06F 2201/875

AI classification

Planning1.00
Knowledge representation0.77
AI hardware0.05
Natural language0.01
Machine learning0.00
Evolutionary computation0.00
Speech0.00
Vision0.00

Ownership

HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

assignment · 264310424

Assignors

ARLITT, MARTIN, MARWAH, MANISH, BASH, CULLEN E., GMACH, DANIEL J., SHAH, AMIP J., CHRISTIAN, THOMAS W., CHEN, YUAN, PATEL, CHANDRAKANT

On an employer assignment, the assignors are typically the inventors.

© 2026 NYSGPT2525 LLC