Systems and methods for providing online collaborative support

Patent №

US 8,738,703

Granted

2014-05-27

Filed 2006

Owner

CITRIX SYSTEMS, INC.

Lab

—

AI components

planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11582528

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A first support node and a third node provide online collaborative support to a customer node over a computer network. An online support session facilitating, at least in part, bi-directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.

PlanningG06Q 30/02G06F 9/453H04L 65/1083H04L 67/14H04L 67/148H04L 67/53H04L 67/562H04L 67/563+1 more

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AI classification

Planning0.52

Machine learning0.02

Natural language0.02

Knowledge representation0.01

AI hardware0.00

Evolutionary computation0.00

Vision0.00

Speech0.00

Ownership

CITRIX SYSTEMS, INC.

assignment · 187210261

Assignors

SPATARO, ANTHONY, MITTAL, VISHAL, MUKLASHY, SHADI

On an employer assignment, the assignors are typically the inventors.

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Cites (34)

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