METHODS AND SYSTEMS FOR CALL MANAGEMENT WITH USER INTERVENTION

Patent №

US 8,774,380

Granted

2014-07-08

Filed 2008

Owner

GTE AUTOMATIC ELECTRIC INCORPORATED

+5 more

Lab

AI components

2

nlp · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12256583

Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

Natural languagePlanningH04M 3/42153H04M 3/42229H04M 3/54H04M 3/537

AI classification

Natural language1.00
Planning0.99
Speech0.45
Machine learning0.01
AI hardware0.00
Vision0.00
Knowledge representation0.00
Evolutionary computation0.00

Ownership

GTE AUTOMATIC ELECTRIC INCORPORATED

assignment · 272010333

GTE DATA SERVICES INC.

assignment · 272010451

VERIZON SERVICES CORP.

assignment · 272010623

VERIZON DATA SERVICES INC.

assignment · 272010832

GTE COMMUNICATIONS SYSTEMS CORPORATION

namechg · 272110874

VERIZON PATENT AND LICENSING INC.

assignment · 334280643

Assignors

BRENNAN, STEPHEN P.

On an employer assignment, the assignors are typically the inventors.

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