Quality control of authoring work flow within a benefits content system

A first change request is generated in a work flow process to implement a first change to a portion of content within the benefits content system. A first status indicator, indicating whether the first change has passed a quality check, is associated with the first change request. A second status indicator, indicating whether the first status indicator should be overridden, is associated with the first change request. The first change request is moved to a next step in the work flow process if the associated first status indicator indicates the first change has passed the quality check. The first change request is moved to the next step in the work flow process if the associated first status indicator indicates the first change has failed the quality check and the associated second status indicator indicates that the first status indicator should be overridden.