Patent №
US 8,958,542
Granted
2015-02-17
Filed 2010
Owner
AMAZON TECHNOLOGIES, INC.
Lab
AI components
2
nlp · kr
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12980259
A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit an electronic contact requests to an agent continuity service in communication with one or more service agents in order to obtain more information. The agent continuity service may determine whether the user has communicated with an agent previously and, if so, provide the user with the option to communicate with the agent again, should the user desire.
AI classification
Ownership
AMAZON TECHNOLOGIES, INC.
assignment · 257560252
Assignors
KAUFMAN, DONALD L.
On an employer assignment, the assignors are typically the inventors.