SYSTEM AND METHOD FOR MANAGING INFORMATION TECHNOLOGY INFRASTRUCTURE

A system for developing and managing information technology infrastructure management and operations has been developed. The system includes establishing a remote system help desk to clear IMO problems based on severity. Also, a remote network operations center (NOC) is established to monitor system equipment and provide IMO incident management and remediation. Additionally, a staging center is established to perform setup, configuration and testing of system upgrades and new equipment installations. Finally, a report for system status and performance for storage in an electronic media is generated.