Patent №
US 8,976,952
Granted
2015-03-10
Filed 2011
Owner
FONALITY, INC.
Lab
—
AI components
2
nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13213020
Systems and methods for intelligent presence management in a communication routing system are provided. In exemplary embodiments, an inbound communication may be received for a user. The user's presence status is determined and a profile associated with the user is reviewed. Based on rules contained within the profile, appropriate instructions may be generated for routing the inbound communication in accordance with some embodiments. In other embodiments, instructions may be generated to log the user in or out with the communication routing system.
AI classification
Ownership
FONALITY, INC.
assignment · 277960558
Assignors
LYMAN, CHRISTOPHER M.
On an employer assignment, the assignors are typically the inventors.