Processing an Outbound Call Campaign Having Multiple Abandonment Rates

Patent №

US 8,995,648

Granted

2015-03-31

Filed 2013

Owner

NOBLE SYSTEMS CORPORATION

Lab

AI components

1

planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13918294

Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.

PlanningH04M 3/5158G06Q 10/06G06Q 30/0201G06Q 30/0202G06Q 30/0203G06Q 30/0204G06Q 30/0242H04M 3/5232+1 more

AI classification

Planning0.88
Machine learning0.29
Natural language0.25
Knowledge representation0.06
AI hardware0.02
Evolutionary computation0.00
Speech0.00
Vision0.00

Ownership

NOBLE SYSTEMS CORPORATION

assignment · 306210131

Assignors

GIBBS, JEFFERY D., KOSTER, KARL H., HAGGERTY, CHRISTOPHER

On an employer assignment, the assignors are typically the inventors.

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