Patent №
US 9,020,141
Granted
2015-04-28
Filed 2015
Owner
NOBLE SYSTEMS CORPORATION
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14590029
Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.
AI classification
Ownership
NOBLE SYSTEMS CORPORATION
assignment · 346390293
Assignors
GIBBS, JEFFERY D., KOSTER, KARL H., HAGGERTY, CHRISTOPHER S.
On an employer assignment, the assignors are typically the inventors.