System and Method for Avoiding Hold Times on a Telephone Call

Patent №

US 9,036,802

Granted

2015-05-19

Filed 2014

Owner

AT&T CORP.

Lab

AI components

1

planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

14325092

A method and system including receiving a communication from a source, the communication including a request to connect to a destination, connecting, via a communication link, to the destination, detecting an event on the communication link to the destination, and connecting the source to the destination after detecting the event.

PlanningH04M 3/4283H04M 3/4286H04M 3/48H04M 3/51H04M 7/12

AI classification

Planning0.67
Natural language0.20
Knowledge representation0.03
Speech0.00
Evolutionary computation0.00
Machine learning0.00
AI hardware0.00
Vision0.00

Ownership

AT&T CORP.

assignment · 341760061

Assignors

DI FABBRIZIO, GIUSEPPE, RENGER, BERNARD S., STERN, BENJAMIN J.

On an employer assignment, the assignors are typically the inventors.

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