Patent №
US 9,075,802
Granted
2015-07-07
Filed 2008
Owner
DELL PRODUCTS L.P.
Lab
—
AI components
4
ml · nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12204928
A knowledge management system is disclosed providing the ability to use an issue's symptoms as search criteria for potential solutions within a solution network. User, system, and diagnostics information is received by the solution network. Symptoms of the issue are provided, which are then used with the user, system, diagnostics, and additional information to search the solution network for potential solutions.
AI classification
Ownership
DELL PRODUCTS L.P.
assignment · 214860643
Assignors
DAVIS, NATALIE MALASZENKO, ERWAY, ERIC JASON
On an employer assignment, the assignors are typically the inventors.