Patent №
US 9,094,485
Granted
2015-07-28
Filed 2008
Owner
WEST CORPORATION
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12028229
A method, a system, and computer readable medium comprising instructions for real time adjustment for better caller experience are provided. The method comprises obtaining caller experience of a call flow, notifying a service provider of the caller experience, receiving at least one corrective action from the service provider, and implementing the at least one corrective action for better caller experience.
AI classification
Planning0.82
Natural language0.07
Knowledge representation0.07
Evolutionary computation0.01
AI hardware0.00
Speech0.00
Machine learning0.00
Vision0.00
Ownership
WEST CORPORATION
assignment · 206500362
Assignors
MILROY, JAMES ELWOOD, POLLOCK, BRUCE
On an employer assignment, the assignors are typically the inventors.
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