COMMUNICATION AGGREGATION

A text communication aggregator stores text communications between patrons and a contact handling system. The communications each include a tag identifying senders of the text communications. The aggregator further provides the stored text communications as threaded conversations. Each of the threaded conversations include text communications between a particular patron and the contact handling system, and each of the threaded conversations is associated with the particular patron. The aggregator further provides identifiers that identify threaded conversations having at least one new text communication from the patrons.