Patent №
US 9,178,994
Granted
2015-11-03
Filed 2011
Owner
TELETECH HOLDINGS, INC.
Lab
—
AI components
4
nlp · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13085406
According to one aspect, a request is received at a services application programming interface (API) of a support center from a user for support services of a product provided by a client of the support center. In response to the request, one or more articles associated with the product are identified that have been published in an online publication forum, where the articles have been extracted from a knowledgebase (KB) based on a support history of the product maintained by the support center. A list of support options is presented to the user, including a first one-touch button to contact an agent of the support center and a link to the one or more articles of the publication forum to allow the user to attempt finding a solution to the product without having to contact the agent of the support center.
AI classification
Ownership
TELETECH HOLDINGS, INC.
assignment · 261110891
Assignors
TUCHMAN, KENNETH D., SHARPE, BRUCE A., TRUONG, HENRY D., RAHN, ALAN B.
On an employer assignment, the assignors are typically the inventors.