METHODS FOR PROVIDING OPERATOR SUPPORT UTILIZING A VEHICLE TELEMATICS SERVICE SYSTEM
Patent №
US 9,302,677
Granted
2016-04-05
Filed 2014
Owner
GM GLOBAL TECHNOLOGY OPERATIONS LLC
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14260418
A method for providing interaction with an operator of a vehicle includes receiving request, from the operator of the vehicle and using a telematics system of the vehicle, for support or assistance regarding use of the telematics system, establishing a remote voice communication link between the vehicle and a remotely located call center, using the telematics system, and establishing a remote data communication link between the vehicle and the remotely located call center, using the telematics system. The method further includes providing verbal interaction or instruction regarding the use of the telematics system through the established remote voice communication, using the telematics system and/or providing audio/visual remote control, demonstrating or executing the use of the telematics system through the established remote data communication link, using the telematics system.
AI classification
Ownership
GM GLOBAL TECHNOLOGY OPERATIONS LLC
assignment · 327470295
Assignors
JUZSWIK, KAREN, HRABAK, ROBERT A., CORREIA, JOHN J.
On an employer assignment, the assignors are typically the inventors.