SYSTEMS AND METHODS FOR LOCATION BASED CALL ROUTING

Patent №

US 9,426,293

Granted

2016-08-23

Filed 2008

Owner

Lab

AI components

2

kr · planning

Assignment

None on record

Dataset

AIPD

2023_r1 edition

Application

12061324

Disclosed herein are a system, method, and computer-readable medium with instructions for recommending a service provider based on a user's approximate current location. The service provider may be recommended for a service that is verified under a user's insurance policy and is also within proximity to the user's approximate current location. The user's approximate current location may be determined by location-based technology. The entity that receives and/or recommends the service provider may initiate a request for the service from the service provider. Further embodiments are related to routing a call to provide information to the user that is responsive to the user's location-relevant request. For example, systems, such as an automotive telematics system, may request information and be routed to the appropriate division of a user's insurance provider such that the automotive telematics system can provide services to the user that are user-specific (e.g., covered by the user's insurance policy).

Knowledge representationPlanningH04M 3/5235G06Q 40/08H04M 3/42348H04M 3/523H04M 2203/2011

AI classification

Planning0.99
Knowledge representation0.93
Natural language0.13
Machine learning0.04
Speech0.01
AI hardware0.00
Vision0.00
Evolutionary computation0.00
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