Patent US 9,443,000

Some embodiments include a novel method for categorizing open-ended comments. The method relies on a person who originally made a comment to put the comment into a category. In some embodiments, the method receives a comment in response to an open-ended question, displays a set of categories that have been evaluated and determined to be likely to match a category for the received comment, receives a respondent-determined category for the comment, and categorizes the comment based on the respondent-determined category. This captures the category immediately after the comment is made with a high degree of accuracy.