SYSTEM AND METHOD FOR VIRTUAL CALL HOLD

Patent №

US 9,503,488

Granted

2016-11-22

Filed 2011

Owner

AVAYA INC.

Lab

AI components

2

speech · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13232661

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.

SpeechPlanningH04L 65/403H04L 65/1083H04L 65/1096H04M 3/565H04M 2203/253H04M 2203/256H04M 2203/258H04N 7/15

AI classification

Speech0.95
Planning0.88
Natural language0.06
Knowledge representation0.01
AI hardware0.00
Machine learning0.00
Evolutionary computation0.00
Vision0.00

Ownership

AVAYA INC.

assignment · 269630150

Assignors

BENTLEY, JON L, KRISHNAKUMAR, ANJUR S., KRISHNAN, PARAMESHWARAN, SINGH, NAVJOT, YAJNIK, SHALINI

On an employer assignment, the assignors are typically the inventors.

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