Patent №
US 9,503,579
Granted
2016-11-22
Filed 2014
Owner
VERINT SYSTEMS LTD.
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14158363
A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
AI classification
Ownership
VERINT SYSTEMS LTD.
assignment · 331420624
Assignors
WATSON, JOSEPH A., JEFFS, CHRISTOPHER J., STERN, OREN, ZACAY, GALIA, ZIV, OMER
On an employer assignment, the assignors are typically the inventors.