Patent №
US 9,509,847
Granted
2016-11-29
Filed 2014
Owner
INTERACTIVE INTELLIGENCE GROUP, INC.
Lab
—
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14580547
A system and method are presented for language specific routing. Language assignment may be used to efficiently route inbound interactions in a contact center. The inbound interaction's original location may be determined and assigned a language based on the location of the interaction. The interaction is assigned a language tag that can be referenced throughout routing. The interaction may be routed to the appropriate endpoints within the system based on the language tag.
AI classification
Ownership
INTERACTIVE INTELLIGENCE GROUP, INC.
assignment · 345750118
Assignors
NEIDERMYER, RICHARD M., LYNCH, DAVID JOHNSTON
On an employer assignment, the assignors are typically the inventors.