REMOTE COMMUNICATION DEVICE CALL ORIGINATION USING A DATA CHANNEL COMMUNICATION PATH
Patent №
US 9,510,158
Granted
2016-11-29
Filed 2012
Owner
GENERAL MOTORS LLC
Lab
—
AI components
2
speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13477758
A system and method for carrying out communications with a remote communication device (RCD) utilizes a data channel communication path to provide a call request from the RCD to a telematics services provider (TSP). In response to the call request, the TSP obtains a temporary phone number and sends it back to the RCD which then places a voice call to the TSP using the phone number. The received call is connected to an advisor to handle voice communication with the caller using the RCD. Based on the prior association of the assigned temporary phone number with the calling RCD, the TSP is able to recognize the caller or calling device based on the number called and then automatically provide the advisor with relevant information about the caller or calling RCD, such as the caller's name or subscription account information.
AI classification
Ownership
GENERAL MOTORS LLC
assignment · 282540314