TRIAGING COMPUTING SYSTEMS

Methods and systems are provided for automatically triaging a server cluster of the type including a plurality of linked servers each running a plurality of processes. The method includes: detecting at least one failed process; automatically transmitting an electronic alert message embodying a first error code indicative of the failed process to a unified triage module including a processor and an updatable index table; applying, by the processor, the first error code to the index table. If a matching error code corresponding to the first error code is found in the index table, retrieving a solution code from the index table associated with the matching error code and automatically restarting the failed process using the solution code without human intervention.