Patent №
US 9,542,856
Granted
2017-01-10
Filed 2013
Owner
INTERACTIVE INTELLIGENCE, INC.
Lab
—
AI components
2
nlp · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14014530
A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.
AI classification
Ownership
INTERACTIVE INTELLIGENCE, INC.
assignment · 311150771
Assignors
WYSS, FELIX IMMANUEL, TAYLOR, MATTHEW ALAN, VLACK, KEVIN CHARLES
On an employer assignment, the assignors are typically the inventors.