Method and System for Learning Call Analysis

Patent №

US 9,542,856

Granted

2017-01-10

Filed 2013

Owner

INTERACTIVE INTELLIGENCE, INC.

Lab

AI components

2

nlp · speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

14014530

A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

Natural languageSpeechH04M 3/5158G09B 19/00G10L 25/48G10L 25/51H04M 3/42102H04M 3/5183H04M 2203/2027H04M 2203/558+1 more

AI classification

Speech1.00
Natural language1.00
Planning0.24
Machine learning0.01
Knowledge representation0.01
AI hardware0.00
Evolutionary computation0.00
Vision0.00

Ownership

INTERACTIVE INTELLIGENCE, INC.

assignment · 311150771

Assignors

WYSS, FELIX IMMANUEL, TAYLOR, MATTHEW ALAN, VLACK, KEVIN CHARLES

On an employer assignment, the assignors are typically the inventors.

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