Patent №
US 9,620,123
Granted
2017-04-11
Filed 2013
Owner
NICE-SYSTEMS LTD.
Lab
—
AI components
2
speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13875317
Some aspects of the invention may include a computer-implemented method for enrolling voice prints generated from audio streams, in a database. The method may include receiving an audio stream of a communication session and creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information. The method may further include determining a confidence level of the preliminary association based on authentication information related to the customer and if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters. If the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer and enrolling the voice print in a customer voice print database.
AI classification
Ownership
NICE-SYSTEMS LTD.
assignment · 316250568
Assignors
FAIANS, SHAHAR, LOUSKY, AVRAHAM, HOFFMAN, ELAD, SABBAN, ALON MOSHE, KAHN, JADE TARNI, MANDLER, ROIE
On an employer assignment, the assignors are typically the inventors.