DETERMINING TRANSACTION STATUS INFORMATION CORRESPONDING TO INSTANT MESSAGING CONTACT PERSONS

Determining transaction status information is disclosed, including: sending a transaction status information query request corresponding to a contact person associated with an instant messaging client, wherein the transaction status information query request is associated with a user with respect to the contact person, wherein the user is associated with the instant messaging client; and receiving transaction status information determined based at least in part on the transaction status information query request corresponding to the contact person, wherein the transaction status information describes a current stage in a fulfillment process of an order.