METHODS AND SYSTEMS FOR AUTHENTICATING A USER ON A CALL

Patent №

US 9,876,902

Granted

2018-01-23

Filed 2016

Owner

UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

Lab

AI components

1

speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

15389671

Methods and systems described in this disclosure allow customers to quickly be authenticated. In some embodiments, a device and a user verifier are associated with a user profile. When a call is received from the device, the user may be requested to input the user verifier. After verifying that the device is unique to the user and that the user verifier matches the user verifier associated with the user profile, the user may be authenticated to the call or activity.

SpeechH04M 3/382H04M 1/56H04M 3/385H04M 15/06H04M 2203/6045H04M 2203/6054H04M 2203/6072H04M 2203/6081

AI classification

Speech0.94
Natural language0.03
AI hardware0.01
Knowledge representation0.01
Machine learning0.01
Evolutionary computation0.00
Vision0.00
Planning0.00

Ownership

UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

assignment · 407600353

Assignors

GARCIA, PATRICIO H., SEGOVIA, AMANDA JEAN, CASTILLO, HECTOR J., MASON, SUSAN CASS, KOROM, ROBERT CRAIG

On an employer assignment, the assignors are typically the inventors.

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