Patent №
US 9,934,792
Granted
2018-04-03
Filed 2017
Owner
AT&T INTELLECTUAL PROPERTY I, L.P.
+1 more
Lab
—
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15420477
A method of detecting pre-determined phrases to determine compliance quality of an agent includes determining a presence of a predetermined input based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating of the agent based on a presence of a pre-determined phrase associated with the predetermined input in the communication.
AI classification
Ownership
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 411350578
CALABRIO, INC.
assignment · 601200372
Assignors
MELAMED, I. DAN, KIM, YEON- JUN, LJOLJE, ANDREJ, RENGER, BERNARD S., SMITH, DAVID J.
On an employer assignment, the assignors are typically the inventors.