Patent №
US 9,975,243
Granted
2018-05-22
Filed 2016
Owner
AVAYA INC.
Lab
—
AI components
3
kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15086455
Robotic customer service agents may require verification of a human. The verification may be of the identity of the human and/or a capability of the human. If verified, the robot operates in a verified mode and otherwise operates in a non-verified mode. The robot performs a customer service task in one of the verified mode or the non-verified mode, which may alter, omit, or substitute actions as appropriate for the mode.
AI classification
Ownership
AVAYA INC.
assignment · 381540332
Assignors
ERHART, GEORGE, SKIBA, DAVID, MATULA, VALENTINE C.
On an employer assignment, the assignors are typically the inventors.