Patent №
US 9,986,089
Granted
2018-05-29
Filed 2015
Owner
AT&T INTELLECTUAL PROPERTY I, L.P.
Lab
—
AI components
3
nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14835246
A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.
AI classification
Planning1.00
Natural language1.00
Knowledge representation0.92
AI hardware0.11
Evolutionary computation0.10
Machine learning0.05
Speech0.00
Vision0.00
Ownership
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 364170054
Assignors
GILBERT, MAZIN E.
On an employer assignment, the assignors are typically the inventors.
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