Social Implications of Technological Advancements in Sentiment Analysis: A Literature Review on Potential and Consequences over the Next 20 Years

This study uses a literature review method to examine the social impact of technological advancements in sentiment analysis and its potential and consequences over the next 20 years. Key findings indicate that sentiment analysis technology significantly benefits customer service, business decision-making, and real-time reputation monitoring sectors. It enables more responsive policy design by understanding public emotions in political and social contexts. However, data privacy, misinformation, and diminished critical thinking persist. This study contributes to the existing literature by comprehensively analyzing ethical and regulatory needs and identifying integration opportunities with IoT, big data, and AI to maximize benefits while minimizing risks. Practically, it offers actionable policy recommendations for leveraging sentiment analysis responsibly to promote societal well-being and foster sustainable development.