AI-Based Voice Assistants for Automated Customer Care Systems

AI-powered voice assistants automate customer supportthrough phone calls using advanced Artificial Intelligence(AI) and Natural Language Processing (NLP). The system converts spoken customer queries into text usingSpeech-to-Text (STT), retrieves accurate information usingRetrieval-Augmented Generation (RAG), and delivers responses through Text-to-Speech (TTS).The assistant provides context-aware, real-time, andpolicy-compliant answers, minimizing the need for humanagents. It also allows call transfers to human representatives when necessary and logs conversations for future analysis. The system ensures 24/7 assistance, reduces operational costs, and enhances customer experience by delivering consistent, efficient, and intelligent support.